Terms and conditions

Last updated: 29 September 2026

About these terms

These terms apply to plant bundles, office care visits, repotting and holiday plant sitting supplied by Fernhouse Plant Care Ltd, company number 14839207, Unit 4, 18 Mentmore Terrace, London E8 3PN (“Fernhouse”). Please read them before placing an order. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Quotes and prices

All prices are in pounds sterling and include VAT. Prices on this website are starting prices. We confirm a fixed price in writing before you order, and that price will not change unless you change the order.

Delivery

Delivery is included within London zones 1 to 4. A £12 charge applies to zones 5 and 6. We agree a two-hour delivery window with you in advance. If nobody is available and no safe alternative has been agreed, we may charge £15 to rebook.

Plant replacement

If a plant bought from us fails within 30 days of delivery and it has been cared for in line with its care card, we will replace it free of charge. Send a photo to [email protected] and we will arrange the replacement on our next run in your area.

Cancellations

• Plant bundles: you may cancel free of charge up to 48 hours before delivery. As live plants are perishable goods, the 14-day cancellation period under the Consumer Contracts Regulations 2013 does not apply once they are delivered, but our 30-day replacement promise does.
• Office care visits: plans run month to month and can be paused or cancelled with one month’s written notice. There is no exit fee.
• Repotting and plant sitting: free to cancel up to 24 hours before the visit.

Access and keys

For plant sitting and office visits you may give us keys or access codes. We store them securely, label them without your address and return them when the service ends.

Payment

Bundles and one-off visits are paid in full when you order. Office care plans are invoiced monthly in advance and payable within 14 days.

Liability

We hold public liability insurance and take care in your home or office. We are not responsible for losses that were not foreseeable, or for damage to plants caused by conditions outside our control, such as heating failures or plants being moved. Nothing in these terms limits our liability for death or personal injury caused by our negligence.

Complaints and governing law

If something goes wrong, email [email protected] or call 020 3897 4415 and we will try to put it right within five working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

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